Versand

Last updated: October 21, 2026

Delivery across our EU markets

Élan Levant currently offers delivery to the Netherlands, Belgium, Germany and France. Availability for your address, the available delivery methods and the total shipping charge are shown at checkout before you place your order. We do not currently promise delivery throughout every EU country.

Curated by us, dispatched by our partners

Your order may be dispatched directly by a brand or fulfilment partner. Élan Levant remains your seller and your contact for delivery questions, cancellations and returns. The brand's home country is not necessarily the dispatch country; please refer to the information for the individual product.

Processing and delivery estimates

Processing times and delivery estimates vary by product, partner and destination. Please read the delivery information on the product page before ordering. A transit estimate starts after dispatch and excludes processing unless the listing explicitly states that it is a total delivery estimate. Business days exclude weekends and public holidays.

An estimate stated for the Netherlands should not be assumed to apply to Belgium, Germany or France. Contact ufukgur@peradelft.nl before ordering if the delivery information for your destination is missing or if arrival by a particular date is essential. We will confirm any specific delivery commitment expressly.

Made-to-order and pre-order items may take longer; any specific lead time shown before purchase applies. Estimates can be affected by carrier or customs delays, but this does not remove your statutory rights. Unless we agree a different delivery period, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.

Separate parcels and shipping charges

Items from different partners may arrive in separate parcels and on different days, with separate tracking links. Shipping charges for different fulfilment groups may be combined at checkout. The total shipping charge is shown before payment. A free-shipping promotion offered on a supplier's own website does not automatically apply to an Élan Levant order; any promotion we offer will be shown in our store and at checkout.

VAT, customs and import arrangements

Consumer prices include applicable VAT. Some partners dispatch from outside the EU, so an EU delivery address does not by itself mean the parcel originates within the EU.

Where we state that duties and import charges are included or prepaid for a product or order, those arrangements apply. If the carrier requests an unexpected import payment on such a parcel, contact us with the notice so we can resolve it.

Any customer-payable import charges or arrangements must be disclosed before purchase; they are not created merely by a supplier shipping from abroad. If an import charge cannot reasonably be calculated in advance, the possibility and nature of that charge must be disclosed before you order. If the product information or checkout does not make the arrangement clear, please contact us for confirmation. We do not treat a general reference to customs as a substitute for the information required before purchase.

Tracking and address changes

We send shipping confirmation and tracking details when available. Tracking may take time to update after the label is created. Please check your address at checkout and contact us promptly if a correction is needed. Once dispatch has taken place, changes may no longer be possible.

Delayed, lost or damaged delivery

Contact us if your parcel is late, missing, damaged or marked delivered but not received. We will investigate and arrange the remedy required by law. You do not have to pursue our supplier or carrier yourself. Where delivery is arranged by us or our partners, the risk of loss or damage remains with us until you or your designated recipient takes physical possession, subject to any statutory exception for a carrier you independently commission.

If we miss the agreed delivery period, you may generally give us an appropriate additional period to deliver. If we still do not deliver, you may end the contract and receive reimbursement without undue delay. Where the law permits immediate cancellation, including refusal to deliver or failure to meet an essential agreed delivery date, you do not have to provide an additional period.

Cancellations and returns

Contact us promptly to request an order change or cancellation. Dispatch may prevent us from stopping a parcel but does not remove your statutory withdrawal rights. Our Return and Refund Policy explains the common return process across all brands, including our default return address in Delft.